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FAQs

Frequently asked questions and answers

General

What is FlexClip and how does it work?

FlexClip is an easy-to-use video maker that can help both professionals and beginners create beautiful videos in minutes.

FlexClip’s powerful video editor lets you trim/split to select the best part of your video, and give it a personal touch with customizable text animations, music, etc. To know better how it works, you can check our Getting Started tutorial for information.

What devices FlexClip supports?

At this moment, you can only use FlexClip on Google Chrome. A further enhanced version of FlexClip is coming soon…

Or you can download its Windows version which is fully compatible with the Windows 10 operating system by visiting FlexClip for Desktop or going to the Windows Store.

Can I use my FlexClip video for commercial purposes?

Your FlexClip video may include photos, clips, music and fonts. The fonts provided by FlexClip may be used in FlexClip video for commercial purposes. The content you upload including but not limited to photos, clips, and music, may be used commercially only if you have the appropriate rights for each of those content.

You must verify that you have the appropriate rights to use any content you upload. If not, you are prohibited from using your FlexClip video for commercial purposes.

How can I reach your customer support?

To reach our customer support team, please Contact Us here and our team will reply within 2-4 business days.

What type of files FlexClip supports to upload?

FlexClip supports the following file types to be uploaded:

What video format and quality can I download?

You can download your video in MP4 format. And the video output resolution options include 480P, 720P, and 1080P.

Do I have to create an account to use FlexClip?

For using FlexClip online, you must register for an account and login.

How do I sign up?

On the top right corner of FlexClip homepage, click Sign Up button. In the pop-up window, you can choose to connect with Facebook/Google or sign up using an email address.

You'll receive a confirmation email, please click on the link to confirm your account.

Why do I fail to login with my Facebook account?

If your Facebook has been registered with a telephone number, you may not login to FlexClip by connecting with Facebook. You can complete your email address information in your Facebook account and retry.

I can’t access my account. Can I reset my password?

You can reset your password by clicking Forgot password link on the login window. Then enter the email address associated with your FlexClip account and we will send you a link to reset your password.

In the email you received, click Reset my password link and then create a new password.

Does FlexClip store any personal data?

No. We will never store or use your personal data without your direct consent. You can read our Privacy Policy here.